Queue management system provides complex functionality to handle customers at contact centers as well as measuring time of individual parts of life cycle of clients’ processing. QM system does not need any special installation on operator’s computer.
Individual contact centers can operate on their own. Statistics can be sent to central server which evaluates collected data and provides overall view of particular centers or summary reports to user.
- Thermal print of custom tickets (logo, overall appearance)
- Logging of client’s processing life cycle
- Notifying and serving customer
- Visualization of queue with notification
- Administration of service desks and tasks
- Report generation and export
- User administration
- Possibility to add commercials or entertainment videos to kiosk or queue console
- Possibility to gather customer’s feedback